Despite Recent Severe Weather, Travelers Blame Airlines Most for Flight Delays

A majority of air travelers have been delayed within the past three months -- and they are holding the airlines responsible, according to a new survey focused on consumer perceptions of the causes for air travel delays.

The survey was conducted by market research firm TNS and was based on interviews August 16-19 with 2,500 members of the TNS US online panel. Respondents were screened for past month travel and past three-month air travel.

Just this month, a Federal Aviation Administration report named June 2007 one of the worst travel months in U.S. history. At the same time, the Department of Transportation stated that the first half of 2007 was the worst for air travel delays in 13 years, when the department first began keeping statistics. The TNS study reveals that among those who expect to travel over the Labor Day holiday, 30 percent plan to travel by air. Despite the delays, the Air Transport Association expects 15.7 million passengers will fly over the Labor Day Weekend -- a 2.6 percent increase over last year. As the already busy skies become increasingly crowded this
holiday weekend, consumers can only hope that airlines will be prepared to meet the demand.

"What's interesting is that consumers are now blaming the airline itself for their travel delays more often than they blame the obvious culprits -- weather, increased summer air traffic, or both," says Tim Gohmann, senior vice president, Travel & Leisure, TNS North America. "Airlines have the opportunity to address the contributing factors such as overbooking and mechanical failure and win back some of the trust of consumers. Consumers, on the other hand, should approach Labor Day weekend prepared to face the same delays they have experienced throughout the summer."

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